Refund policy

At Humbrella Media and Branding, our priority is to ensure the satisfaction of our clients with the services we provide. We understand that situations may arise where a refund is necessary, and we are committed to handling refund requests in a fair and transparent manner. Please read our refund policy carefully to understand your rights and obligations.

1. Refund Eligibility:

• You may be eligible for a refund if you meet any of the following criteria:

  • You encounter technical issues preventing you from accessing our services, and our technical support team is unable to resolve the issue within a reasonable time frame.

  • You are dissatisfied with the quality of the design work provided, and our team is unable to address your concerns adequately.

  • You have been incorrectly billed for a subscription or service that you did not authorize.

2. Refund Requests:

• To request a refund, please contact our customer support team at info@humbrellamedia.com, Use the contact us page or call us at +41762767831. Provide detailed information about your request, including your account details, subscription plan, and reasons for seeking a refund.

• Our customer support team will review your request promptly and may require additional information or documentation to process your refund effectively.

3. Refund Process:

• If your refund request is approved, we will process the refund using the original method of payment. Please note that processing times may vary depending on your payment provider.

• Refunds will be issued for the amount paid for the specific service or subscription that is eligible for a refund. Any associated fees or charges may not be refundable.

4. Non-Refundable Items:

• Certain items may not be eligible for a refund, including but not limited to:

  • Design work that has been delivered and approved by you.

  • Subscription fees for the portion of the subscription period already utilized.

  • Any additional services or add-ons purchased in conjunction with your subscription.

5. Dispute Resolution:

• If you have concerns or disputes regarding our refund policy or the services provided, please contact our customer support team to discuss possible resolutions. We are committed to finding fair and satisfactory solutions for all our clients.

6. Changes to the Refund Policy:

• Humbrella Media and Branding reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

Contact Us:

If you have any questions or require further assistance regarding our refund policy, please don't hesitate to contact us at support@humbrella.com or call us at +41762767831

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